PostNL is the biggest postal service in the Netherlands, delivering parcels every day and mail five days a week. They think ahead and are constantly developing new services. I worked as an experience designer in an agile team and was responsible for driving the design direction for the webshop, moving- and bagage service. Based on user insights and the business goals, we iteratively improved the customer experience.

PostNL is the biggest postal service in the Netherlands, delivering parcels every day and mail five days a week. They think ahead and are constantly developing new services. I worked as an experience designer in an agile team and was responsible for driving the design direction for the webshop, moving- and bagage service. Based on user insights and the business goals, we iteratively improved the customer experience.